Shipping policy

Thank you for choosing Djoko Santoso Krijgsman for your consumer electronics purchases. As a dedicated online retailer operating from the Netherlands, we specialize in mid-to-low-end consumer electronic devices for global cross-border sales. Our warehouse adheres to standardized operational protocols and uses specialized shock-absorbing, dust-proof and compression-resistant packaging tailored for electronics. This rigorous processing and packaging standard safeguards product condition throughout transit, ensuring every order is processed and delivered in compliance with standard logistics timelines.

1. Order Processing Time

Following successful order payment confirmation, our warehouse team will conduct full order validation, routine product quality checks, functional testing and secure packaging within 1 to 5 business days. All warehouse processing operations are paused on official Dutch weekends and national public holidays. During high-volume shopping periods, promotional events and unexpected order surges, the standard processing timeline may be moderately extended. We will issue formal email alerts to all customers once notable delivery delays occur, allowing buyers to stay informed of order progress in real time.

2. Shipping Rates and Delivery Estimates

All shipping charges are calculated based on the parcel’s actual weight, physical volume and final delivery destination. Every logistics cost item is clearly displayed on the checkout interface prior to payment confirmation, with zero hidden fees, extra surcharges or undisclosed expenses.
All consumer electronics orders are shipped via standard international cross-border logistics routes. The general estimated delivery time is 15 business days after shipment completion. This timeframe serves only as a preliminary reference and does not constitute a guaranteed delivery deadline. Actual delivery progress may be impacted by carrier workload backlogs, cross-border customs clearance cycles, extreme weather conditions, regional transportation restrictions and official holidays in destination territories.

3. Shipment Confirmation and Order Tracking

Once our authorized logistics partner collects and verifies your packaged electronic parcels from our local warehouse in the Netherlands, our automated system will send a shipment confirmation email to your registered mailbox. This email contains a unique tracking number and official access links for real-time logistics monitoring.
International logistics data requires cross-platform system synchronization. As a result, tracking status information will be updated and available for customer inquiry within 24 to 48 hours after parcel dispatch. If your tracking information fails to refresh, displays abnormal status or remains blank for an extended period, you can reach out to our professional support team for manual parcel tracing and logistics verification services.

4. Incorrect Address Disclaimer

Customers are required to submit accurate, complete and valid recipient details during checkout, including precise residential addresses, valid postal codes and active contact phone numbers. We highly recommend all buyers thoroughly review and confirm all delivery information before submitting and finalizing orders to avoid logistics errors.
Djoko Santoso Krijgsman is not liable for misdelivery, failed delivery attempts, parcel detention or parcel loss caused by incorrect, incomplete or invalid recipient information provided by customers. Any parcels returned to our warehouse due to address mismatches or invalid receiver information will require the customer to bear all return and reshipping costs independently.

5. Lost or Damaged Packages

If your electronic parcel cannot be tracked or is confirmed missing during cross-border transportation, please submit a formal logistics investigation request to our customer service team within 3 calendar days after the scheduled estimated delivery date. Our team will collaborate with logistics providers to investigate the issue and process relevant follow-up solutions efficiently.
Long-distance international transportation may lead to unavoidable vibration, extrusion or outer packaging damage for electronic products. If you receive items with physical damage, functional defects or broken packaging, please capture comprehensive clear photos and videos of the defective products and original unaltered outer packaging within 24 hours of parcel receipt. Our after-sales team will validate the submitted evidence and resolve relevant after-sales problems in a timely manner.

6. Apparel Care and Usage Notice

Each of our consumer electronic devices is equipped with a professional user guide that covers standardized operational steps, daily maintenance guidelines, suitable storage conditions and basic safety precautions for electronic equipment. All customers must follow the official instructions for daily operation and storage of purchased products.
We exclude all liability for equipment failure, circuit damage, component breakdown and functional anomalies resulting from unauthorized device disassembly, improper daily operation, overuse, unqualified storage environments and other non-quality-related human errors.

7. International Shipping and Customs Notice

We offer global cross-border shipping services for all standard consumer electronic products in our store. All international shipments are subject to the local trade regulations, customs policies and import laws of the destination country or region.
Any import tariffs, customs clearance fees and other official regulatory charges incurred during customs clearance procedures are the sole responsibility of the order recipient. These fees are not included in product prices or standard shipping fees charged by our store. We will not compensate for parcel detention, forced return, confiscation or related losses caused by buyers’ non-compliance with local import declaration and customs rules.

8. Contact Information

For any inquiries regarding order processing rules, logistics delivery status, shipping exceptions, after-sales support and customs policy issues, please contact us through our official dedicated channels listed below:
Trade Name: Djoko Santoso Krijgsman
Phone Number: +31 06-32546493
Email: support@quantorix.shop
Physical Address: Rembrandtweg 78, 1318 KT Almere, Netherlands